VEXGERAR SUPPORT
Refund Policy
Because our products are shipped internationally, returns and exchanges are reviewed case by case.
Please contact us before returning any item. Unauthorized returns may not be accepted.
Requests We May Review
- Wrong item received
- Serious quality issue
- Size or order issue confirmed before shipment
- Damaged package with clear photos or video proof
Timeframe
Please contact us within 7 days after receiving the package if there is an issue with your order.
Customers Should Provide
- Order number
- Product photos
- Package photos
- Clear description of the issue
Important
- Please do not return items without contacting us first.
- International return shipping cost may vary depending on the situation.
- Refunds or exchanges are not guaranteed automatically and will be reviewed case by case.