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Order Guide

VEXGERAR Support

Order Guide

1. How to Place an Order

Browse our collection and select your favorite item. Choose your size, then click “Add to Cart.”

When you are ready, proceed to checkout and enter your shipping details.

Want to unlock exclusive deals? Create an account for special offers and faster checkout.

Prefer not to sign up? Guest checkout is also available.

2. Payment Methods

Available payment options will be confirmed during checkout or through customer support.

All available payments are processed through secure, encrypted systems.

If a refund is applicable after review, processing time may vary depending on the payment method and order situation.

3. Order Processing

Once your order details are confirmed, we begin processing your order as quickly as possible.

Some orders may receive a QC quality check confirmation before shipment. If confirmation is required, please review the QC details and reply as instructed.

After shipment, tracking information will be sent when available.

4. Shipping & Delivery

We ship internationally through trusted carriers depending on destination and order details.

Estimated delivery times may vary by country, shipping method, customs, and local delivery conditions.

Every shipped order includes tracking information when available.

For shipping questions, please contact us before placing your order.

5. After-Sales Support

If something is wrong with your order, please contact us as soon as possible after receiving the package.

Our customer support team will review your case and provide a solution based on the order situation.

Please prepare:

  • Order number
  • Product photos
  • Package photos
  • Clear description of the issue

Contact:
WhatsApp: https://wa.me/8618650006398
Email: contact@vexgerar.com

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